ProgoIT respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use/share it, how long we retain it, and what rights you have.

Note: This is a general template. Customize it according to your business nature, tools/payment gateways, and applicable laws.

1) Scope of this Policy

This policy applies to all ProgoIT websites, apps, services, campaigns, emails, SMS, and messenger communications (e.g., blog, course platform, support portal).

2) Information We Collect

• Account Information: Name, email, phone, password (hashed), profile picture.
  
  
• Transaction/Payment Information: Order ID, invoices, billing address. (Sensitive card data is not stored by us; processed securely via trusted payment processors such as SSLCommerz, Stripe, PayPal, etc.)
  
  
• Course/Service Usage: Enrollment, progress, certificates, support tickets.
  
  
• Marketing Information: Preferences, subscription status, open/click metrics.
  
  
• Technical/Usage Data: IP, device/browser details, cookies/pixels/logs, referrer, page views, error reports.
  
  
• User-Generated Content: Comments, reviews, messages, project submissions.
  
  

3) How We Use Information

• To create accounts, enable login, and verify identity.
  
  
• To process/manage orders, subscriptions, course enrollments.
  
  
• To verify transactions, maintain tax/accounting records.
  
  
• To provide customer support, notifications, and service updates.
  
  
• To send marketing emails/SMS/push/messenger (with your consent).
  
  
• To improve services, enhance security, prevent fraud, analytics, and research.
  
  

4) Legal Basis for Processing

Depending on applicable laws, we process data based on: contract fulfillment, legitimate interests, consent, and legal obligations. 

5) Information Sharing

• Service Providers: Hosting, email, analytics, payment processors, customer support tools.
  
  
• Business Partners/Affiliates: Based on your consent or legitimate interest.
  
  
• Legal Authorities: When required by law, court order, or for fraud/security prevention.
  
  

We share only necessary data with third parties under strict contracts.

6) International Data Transfers

Your information may be processed on servers located in Bangladesh and other countries. We implement appropriate safeguards (e.g., Standard Contractual Clauses).

7) Data Retention

We retain data as long as reasonably necessary for legal, accounting, and business purposes. When no longer needed, data is deleted or anonymized.

8) Your Rights

Depending on law, you have the right to:

• Access/copy your data,
  
  
• Correct/update your data,
  
  
• Request deletion (“right to erasure”),
  
  
• Restrict/object to processing,
  
  
• Data portability,
  
  
• Opt-out of marketing communications.
  
  

Requests can be made via our “Data Request Form” (email/helpdesk). We will respond within a reasonable timeframe.

9) Cookies, Tracking & Analytics

We use cookies/pixels/local storage for:

• Site functionality (login, cart, language preferences),
  
  
• Performance/analytics,
  
  
• Marketing/remarketing (e.g., Meta Pixel, Google Analytics).
  You can manage preferences via your browser settings or our cookie banner.
  
  

10) Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect their data. If collected mistakenly, it will be deleted.

11) Security Measures

We use encryption (TLS), access controls, logging, and monitoring to protect information. However, no online system is 100% secure—we strive to minimize risks.

12) Third-Party Links

Our site may contain links to third-party websites/apps. Their policies differ; we are not responsible for their content/privacy practices.

13) Communication & Marketing Preferences

• You may unsubscribe from marketing emails anytime using the “Unsubscribe” link.
  
  
• SMS/push/messenger notification preferences can be managed separately.
  
  

14) User-Generated Content & Community

Content you post publicly (comments, reviews, group posts) may be visible to search engines. Avoid sharing sensitive personal information.

15) Data Controller

Company Name: ProgoIT
Registered Address: 2nd Floor, Sultana Tower, Shah Kabir Mazar Rd, Dhaka 1230
Email: support@mediumblue-chicken-220256.hostingersite.com
Phone:01958365300

(If you run other brands like progozone/progogen/progomart, you may provide separate/combined policies.)

16) Policy Changes

We may update this policy from time to time. For major changes, we will notify you via site notice/email. Check the “Last Updated” date for the latest version.

Quick Summary

• We collect account, transaction, usage, analytics, and marketing data.
  
  
• Payments are processed securely via trusted third parties.
  
  
• Marketing is based on consent/legitimate interest—you can opt-out anytime.
  
  
• You have rights to access, modify, delete, object, and port your data.
  
  
• We take security seriously; contact us for any concerns.
  
  

Customization Checklist (Remove/Update before publishing)

• Add your company address, email, phone.
  
  
• Specify payment gateways (e.g., SSLCommerz, bKash, Nagad, Stripe, PayPal).
  
  
• List analytics/pixel/live chat tools used.
  
  
• Adjust if services are for children.
  
  
• Set specific retention periods (e.g., order data 7 years).
  
  
• Add GDPR/UK GDPR notice and DPO/Representative if applicable.
  
  
• Add CCPA/CPRA notice for California users if applicable.